Free consultation
This lasts up to 20 minutes and carries no obligation.
Lesson packages
The gold, silver and bronze packages consisting of 10 lessons must be taken at any point within a 16-week period. Packages of 20 lessons must be taken within 32 weeks, and so on.
Once a lesson or package has been purchased, there will be no supplements payable should my prices rise, and no refund will be given should they fall. All prices are in pounds sterling (GBP).
Payments made via Paypal or bank transfer will be accepted and I will send you an invoice in advance. Please note your lessons are not confirmed until full payment is received and a confirmation email sent to the address provided. Packages may be paid 50% in advance, and the balance paid no later than halfway through the agreed number of lessons. Lessons will not recommence until the balance is received.
I offer a money-back guarantee. If you are not satisfied with your lesson for any reason, I will refund the value of the lesson. If you prefer, you can opt for a complimentary lesson instead of a refund (applies to individual lessons only). I must be contacted within 24 hours of the lesson taking place in order to take advantage of either option.
Reschedules and Cancellations
I require at least 24 hours' notice for a lesson to be rescheduled or cancelled without penalty, regardless of the reason. Failure to provide 24 hours' notice will result in the loss of the cost of the lesson.
Rescheduled lessons must be taken within 7 calendar days from the date of cancellation. Please note that this is subject to availability and cannot be guaranteed. If my schedule is already full then the cost of the lesson will be lost. I will advise at the time whether I have availability.
Only individual classes can be refunded if cancelled; package lessons can only be rescheduled.
Express class Monday-Friday option is non-cancellable and non-transferable.
Holiday and Illness (teacher)
You will be advised in advance of any planned holidays. If a holiday falls within the period during which you will book classes, it will be extended accordingly.
If I am ill, I will contact you as soon as possible to reschedule the class. If preferred, I will refund the cost of the class.